Our way of working is changing. It is changing in terms of how we work, where we work and who does which work. Many of our meetings, conferences and training sessions are currently also carried out remotely. Given that inclusion is key to the success of our process, it is important that when leading processes at a distance we do it in a way in which participants are able to collaborate, connect with each other and co-create. It is how we come together at a distance, which influences the outcomes of the process and how satisfied you feel.